Refund policy
Refund Policy
Every order means a lot to me. If anything ever goes wrong, please contact me first at luxurygiftideasforherbyhanna@gmail.com or (407) 244-0636. I'll always do my best to make it right.
Cancellations
You can cancel your order any time before it ships. Just email me at luxurygiftideasforherbyhanna@gmail.com or call (407) 244-0636. Cancelled orders are refunded minus a 5% fee, which covers payment processing costs I can't get back. Once your order has shipped, it can't be cancelled, but you can return it under the policy below.
Returns
I accept returns within 30 days of delivery. Items must be unused and in their original packaging. To start a return, email me with your order number and I'll send you the return address.
- You're responsible for return shipping costs.
- You may return part of a bundle. The refund for a returned item is based on its individual price. For the bag in a bundle, that's the bundle price minus the individual prices of the items you keep.
- Gift basket & wrapping ($15) is non-refundable, since it's prepared specially for your order.
- Original shipping charges are non-refundable.
Refunds
Once I receive and check your return, I'll refund the item price to your original payment method. Refunds always go to the person who placed the order. Depending on your bank, the refund can take a few business days to show up.
Damaged or incorrect items
If your order arrives damaged or isn't what you ordered, please email me within 3 days of delivery with your order number and photos, and I'll make it right.
Questions or concerns? Just reach out.
I'm one person, not a big company, so I'm happy to work with you. If something isn't right with your order, or your situation doesn't quite fit the policy above, please don't hesitate to contact me at luxurygiftideasforherbyhanna@gmail.com or (407) 244-0636. I'll get back to you as soon as I can, and I'll always do my best to find a solution that works for you.